Description
Role Overview:
The Center Manager will be responsible for managing the day-to-day operations of the learning center. This includes overseeing admissions, managing staff, ensuring high-quality student experience, and maintaining academic and operational efficiency. You will be the face of the center and play a pivotal role in its growth and reputation.
Key Responsibilities:
Operations & Administration
Ensure smooth daily functioning of the center, including infrastructure, supplies, and staff management.
Monitor student attendance, class schedules, and operational checklists.
Coordinate with internal teams (academic, marketing, finance, HR) for center requirements.
Sales & Admissions
Manage the end-to-end admissions process: inquiries, counseling, conversions, and enrollment.
Track center-level sales targets and lead conversion ratios.
Engage with parents and students to address concerns and enhance satisfaction.
Team Management
Lead a team of counselors, front-desk executives, and support staff.
Ensure all team members follow SOPs and deliver consistent performance.
Conduct regular reviews, training sessions, and staff motivation activities.
Academic Coordination
Liaise with faculty and academic teams to ensure timely and effective content delivery.
Maintain discipline and ensure an optimal classroom environment.
Organize student assessments, doubt-clearing sessions, and progress reviews.
Student Experience & Engagement
Create a welcoming and professional environment for students and parents.
Handle escalations and feedback with empathy and resolution focus.
Organize events, PTMs, and performance reviews to enhance engagement.
Required Qualifications & Skills:
Graduate/Postgraduate with 4–8 years of experience in center management, operations, or business administration (preferably in the education or service industry).
Strong leadership and interpersonal skills.
Proven ability to manage teams and deliver operational excellence.
Sales-driven mindset with experience in managing admissions/enrollments.
High level of ownership, customer service orientation, and problem-solving ability.
Proficiency in MS Office and CRM tools.
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